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Frequently Asked Questions
You can book an eye exam online here, or contact the retail boutique closest to you and speak to an Eyewear Specialist.
If your order status is โshippedโ please check your junk or spam email folder as important correspondences and confirmation emails could have been misdirected.
We are a Miami based company that has been providing premium eyewear services and products throughout Florida for over 40 years.
We accept insurance for eye exams only. We do not accept insurance for any of our products either in-store or online.
We have 13 locations across Florida. Find one near you here.
You can use your FSA or Flexible Spending Account year round on services and products available in-store only.
We do not offer any financing options for in-store purchases at this time. If you are ordering online through our e-commerce store, we have partnered with the third party application Affirm. Find more information here.
At this time we only sell sunglasses and prescription frames on our website. If you are wanting to add a prescription or custom lens to your order, please email us your inquiry at customerservice@edwardbeiner.com and we will let you know if it is something we can accommodate, or visit one of our boutiques.
We are a certified retail partner with all of the brands that we sell. Every frame comes directly from the manufacturer.
We have a 3-5 day processing window prior to shipping as we do not process orders on weekends or holidays.
More details on our return policy can be found here.
The two most common reasons for canceled orders is when there is a discrepancy with personal information at time of purchase, or the item was no longer available when being fulfilled.
We use UPS for all domestic shipping. Due to the high-value nature of our products we require an adult signature upon delivery.
Email customerservice@edwardbeiner.com with your order number, requesting a return label. You should get a response and return a label within 24-48 hours of your request.
Please call or email that location directly for the quickest and direct support. Find the location here.
There is an option found on each product page of a sold-out style that allows you to input your email for notifications when that item returns.
It is recommended to schedule a comprehensive eye exam on a yearly basis. A proper eye exam checks the overall health and condition of your eyes and can provide your Eye Doctor with insight into your overall health.
All of our eye doctors are board certified Optometrists who specialize in comprehensive eye examinations and the study of the overall health of the eye.
Due to the variance in prescriptions, some lenses are thicker than others. The stronger your prescription, the thicker and heavier your lenses will be. For those who experience a higher prescription, a high index lens is recommend as this simultaneously cuts down both the weight and thickness of your prescription.
We are happy to put your prescription into a frame that was not purchased from one of our boutiques.
When purchasing a digital lens with an anti-glare coating, we guarantee our lenses from scratches for 1-2 years depending on the type of coating purchased
Each brand has its own unique warranty policy. It is recommended to contact your local Edward Beiner boutique and one of our eyewear specialists will be happy to go over the specific warranty associated with your purchase.
All Edward Beiner boutiques honor a 90 day prescription change policy from the date of the original purchase. Just drop off the frame along with your new prescription and one of our eyewear specialists will contact you once your new order is ready to be picked up.
Our eyewear specialists will be happy to repair your frame in store free of charge. In the case that a part is needed in order to complete the repair, a small fee may apply.
All Edward Beiner Boutiques accept Flexible Spending cards. The majority of Flexible Spending plans allow for an annual purchase of prescription eyeglasses or sunglasses.
We have a 3-5 day processing window prior to shipping as we do not process orders on weekends or holidays.
